Customer background and needs
This customer from India is engaged in the production of building heating and hot water equipment, providing reliable boiler equipment. They have been using plasma cutting machines. Due to the continuous expansion of business, in order to further improve production efficiency, the company decided to introduce more advanced metal fiber laser cutting machines.
After comparing multiple fiber laser cutting machine brands, the customer was attracted by the display of DXTECH’s official website and sent an inquiry. DXTECH’s sales manager quickly and enthusiastically contacted the customer and understood the customer’s cutting needs.
Understand DXTECH and conduct on-site inspections
The Indian customer said that since it was the first time to use a fiber laser cutting machine, he hoped to buy a basic and economical fiber laser cutting machine to meet the needs of his business expansion. The customer particularly emphasized that the machine should be easy to operate, install, and friendly to beginners. At the same time, the customer’s cutting needs are mainly concentrated on metal sheets within 15mm. After evaluating the needs and requirements of the Indian customer, Sales Manager Allen recommended this DXTECH’s top-selling FL 2000w metal sheet fiber laser cutting machine to the customer. This machine is a basic laser cutting machine from DXTECH. It is not only easy to operate and maintain, but also shipped as a complete machine with excellent performance, which is very suitable for the actual needs of customers.
After the sales manager sent the detailed information such as the configuration and price of this 2000w metal sheet fiber laser cutting machine from DXTECH to the customer, the customer was very interested and decided to visit DXTECH in China to inspect and learn about the DXTECH machine on site.
We are very grateful to the customers for coming all the way to visit DXTECH. The sales team received them very warmly and led the customers to visit the factory and production line. In the factory, the staff introduced the working principle, operation process and technical advantages of the FL 2000w metal sheet fiber laser cutting machine in detail, ensuring that every detail was carefully understood by the customer. Through detailed explanations and demonstrations, the customer had a deeper understanding of this machine and witnessed its efficient and precise cutting capabilities with his own eyes.
2000w metal sheet fiber laser cutting machine
2000w metal sheet fiber laser cutting machine
advantages of the 2000w metal sheet fiber laser cutting machine
2000w metal sheet fiber laser cutting machine
1. High-rigidity Welding Machine Bed: The 3kw laser cutting machine bed is processed with a stress relief annealing method, which ensures its strong strength, and is not easy to deform. The max load of platform is 1000KG, stable and reliable in a variety of working scenarios.
2. Optimized Exhausting System: The new generation introduces German technology and the air outlet is designed to be large in front while small in the back, which ensures consistent ventilation effects and significantly improves the performance of the ventilation system.
3. Assembled Delivery: Well-designed and can be put directly into the container without disassembling any parts. Upon being powered on, it runs immediately. This design significantly shortens the customer’s installation and debugging time and greatly facilitates the customer’s use experience.
4. All-round Smart Automatic Lubrication: Compared to the cutters equipped with 8 point lubrication system. It improves the service life of the equipment by up to 20%.
5. Material Collecting Trolley: The DXTECH trolley has an innovative design and adopts German corrugated technology, improving load-bearing and deformation resistance and significantly extending service life.
Customer feedback and purchasing decisions
2000w metal sheet fiber laser cutting machine
After field investigation and in-depth understanding, the customer was very satisfied with the performance of the FL 2000w metal sheet fiber laser cutting machine. The customer said that this machine is at least four times faster than the plasma equipment they used before in cutting and preparation, which greatly improved production efficiency. At the same time, the customer was also impressed by DXTECH’s service and patience, and believed that DXTECH was a trustworthy partner. The detailed explanation of the sales team helped them understand the advantages of the 2000w metal sheet fiber laser cutting machine, making their purchase decision easier.
Follow-up service and guarantee
After the customer decided to buy the FL 2000w metal sheet fiber laser cutting machine, we explained in detail the main processes after purchasing the machine, including procurement, design, assembly, inspection, packaging, delivery, etc. At the same time, in order to ensure that customers receive all-round support and protection during use, DXTECH also provides customers with professional training and technical support, and promises to provide professional tracking maintenance and high-quality after-sales service.
Thank you very much for the trust and support of Indian customers to DXTECH. I hope that through our continuous efforts and the continuous support of customers, DXTECH can provide more efficient and intelligent laser cutting solutions for global users.