Recently, the DXTECH team was honored to provide comprehensive after-sales installation and operational training services to a client from Italy. As a leading figure in the metal manufacturing industry, this client has extremely high requirements for process precision and production efficiency. Therefore, they chose DXTECH’s newly developed 6KW FL series metal laser cutting machine and an efficient three-in-one laser welding machine to meet their diverse metal processing needs. These actions not only demonstrate the client’s recognition of DXTECH’s technical strength but also mark the official establishment and deepening of the cooperative relationship between the two parties.
Client Background
Our Italian client is an entrepreneur in the metal manufacturing industry with a broad business scope, including the production of high-end customized metal products, the personalized design and manufacturing of architectural decorative elements such as gates and railings, and the provision of professional mechanical equipment maintenance services to commercial clients. As a professional with many years of experience in the industry, this client is particularly cautious when selecting production equipment. Their purchase decision was largely influenced by the personal experience and high praise of a friend who had previously successfully introduced DXTECH equipment and witnessed significant improvements in production efficiency and product quality, as well as subsequent business expansion. Inspired by this, the client decided to contact us through the DXTECH official website to explore how to upgrade their production processes with advanced laser technology.
Precisely Matching Needs
During the initial communication, the DXTECH sales team thoroughly analyzed the client’s actual needs and cost considerations and accurately recommended the 6KW FL series metal laser cutting machine. This machine quickly won the favor of the client due to its excellent performance, high cost-effectiveness, and the latest technology independently developed by us. To further dispel the client’s doubts, the sales team conducted detailed sampling tests for the client through remote video connections. The precision and surface smoothness of the cut samples left the client in awe, undoubtedly laying a solid foundation for subsequent cooperation.
Furthermore, after gaining a deeper understanding of the client’s production process, we learned that they also had an urgent need for welding technology in metal processing. Therefore, we carefully recommended DXTECH’s three-in-one laser welding machine, which integrates cutting, welding, and multiple auxiliary functions into one, perfectly meeting the client’s actual needs and further enhancing the flexibility and efficiency of the production line. The synchronous procurement of the two pieces of equipment not only optimized the convenience of logistics transportation but also brought great convenience to subsequent installation and debugging work.
DXTECH Professional Services
With the smooth arrival of the equipment, the DXTECH sales and engineering teams immediately departed for Italy to fulfill our promised onsite services. During several days of intense work, we provided the client with comprehensive services ranging from equipment installation, and system debugging, to operational training. Through a teaching method combining theory and practice, the client mastered the basic operational skills of the machines within just three days, demonstrating a high level of enthusiasm for learning and comprehension.
From the video footage taken at the scene, we can see that after skillfully operating the 6KW FL series metal laser cutting machine, the client produced workpieces with smooth and burr-free edges, greatly reducing subsequent processing steps and improving overall production efficiency. Under the guidance of the engineers, the client also tried using the three-in-one laser welding machine for cutting and welding operations on metal sheets. The machine’s intuitive and user-friendly operation interface and rapid command response allowed the client to quickly master the operation process and begin operating independently with confidence.
Italy DXTECH 6KW FL series metal laser cutting machine cutting sample
Italy DXTECH three-in-one laser welding machine welding test
Extreme Satisfaction of the Italian Client
At the end of the services, the client expressed heartfelt gratitude and appreciation for our work. They highly praised DXTECH’s professionalism as a fiber laser equipment manufacturer, noting that every step, from the initial consultation and communication, and safe transportation of the equipment, to subsequent onsite training and technical support, demonstrated the rigorous attitude and exceptional abilities of the DXTECH team. The client promised to spare no effort in recommending DXTECH’s equipment and services to local industry peers, hoping that more enterprises can benefit from the intelligent manufacturing upgrades brought by DXTECH.
For DXTECH, the satisfaction and trust of our clients are the greatest motivations for us to continue moving forward. In the future, DXTECH will continue to provide more efficient and intelligent laser processing solutions to global clients, jointly writing a brilliant chapter in the new era of intelligent manufacturing!
Sheet laser cutting machine sample
Sheet laser cutting machines are capable of cutting a wide variety of materials such as stainless steel, aluminum, brass, copper, titanium, carbon steel, and various alloys. The thickness of the material that can be cut depends on the power of the laser and other machine specifications, but generally speaking, the material range that the plate laser cutting machine can cut is 0.5-25mm.
Laser Welding Machine Samples
The hand-held fiber laser welding machine is used for welding various metal materials, and can weld stainless steel mirror characters, stainless steel electroplated characters, precision stainless steel characters, iron paint characters, etc. Used in lighting, mold and other industries, communication equipment, medical treatment, electronics, copper parts and small welding processing industries.
We provide free proofing, welcome to consult.
DXTECH Quality Assurance
2 Years free warranty
- This warranty only covers normal use of the laser machine
- This warranty does not cover any third party software or virus related issues not purchased from DXTECH
- We continue to provide lifetime free technical support to original customers. However, the warranty is not transferable.
Complete After-sales Service
- Your salesperson and factory technicians will together take care of all your after-sales issues from the moment you received the laser machine.
- We provide free online training and techinical support. Besides, we can also go to your place to settle down the installation, debugging, training, and using matters.
